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ALWAYS call 811 before you dig to have underground lines located.
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Safe Dig



Carrollton Utilities (CU) in association with the West Carroll Water District (WCWD), Carroll Co. Water District (CCWD), Henry Co. Water District, City of Milton Water & Sewer and Gallatin Co. Water have two projects either under design or in planning. They are known as the Carroll Co. Interconnect and the Focus on Core Mission & Infrastructure projects. CU will be utilizing Kentucky Infrastructure SRF funding to construct these projects. The completion of these projects should take the CU system well into the next 20 years in terms of capacity and the ability to produce reliable and safe drinking water for the areas we serve.


The proposed Carroll County Interconnect (Interconnect) project will provide for increased volume of raw water, extend softened water to home in the service area, increase capacity, and provide emergency interconnects between all parties and neighboring water districts and municipalities. The following list breaks down the total project into its various components which document the existing facilities, proposed components and benefits of each portion of the overall project.

1. KY 467 Asbestos Cement (AC) Waterline Replacement: CCWD has several areas of asbestos cement waterline within its system. This particular line is an area prone to shifting ground. The AC waterline will be replaced with the same size line and the old pipe disposed of properly. The project will provide a benefit to CCWD by eliminating a maintenance problem and possibly a future catastrophic failure. The project includes approximately 2,300 LF of 6" waterline.

2. General Butler Transmission Line:
The existing 10" transmission line to the CU General Butler water storage tanks was installed around 1960. CU is looking for some redundancy and potentially additional volume available to fill the General Butler tanks. Final route selection could be a parallel line or a different route utilizing the new Schuerman Road right-of-way and the electric easement to the tank. As discussed, a new transmission line could be utilized different ways as necessary to fill the tanks.

3. Highland Ave. (U.S. 42) Waterline Replacement:
This replacement project covers approximately 4,200 LF and will replace the 4" to 6" cast iron, lead-joint waterline installed nearly 100 years ago. Since the existing waterline now sits in the traffic lane of one of the busiest roads in Carrollton, the new line will be moved outside the curb line and remove a potential source of lead in the drinking water.

4. Milton (Trimble County) Booster Pump and Waterline Extension:
The waterline extension will be approximately 3,100 LF and provide water to 30 homes. These WCWD customers are currently served by the City of Milton via waterlines discrete from the WCWD system. The project will allow the customers to receive softened water from CU and allow for WCWD via CU to supply the City of Milton in emergency conditions.

5. Emergency Generator at CU Water Treatment Plant (WTP):
This project includes an emergency generator for the CU WTP. The generator will allow for plant operation during power outages whereas current operation would only allow for pumping of finished water out of the clearwell. This will benefit the entire CU and the majority of the WCWD system, nearly 2,500 customers.

6. Well and Raw Water Line:
The planning for a new groundwater well for CU began several years ago as the existing wells productivity began to decline. Several preliminary locations have been previously explored with the USGS and a geotechnical consultant to identify the proposed location. This new well will provide between 1000 and 1500 GPM of raw water to the WTP. The raw waterline will be extended up an existing alley and manifold into the existing raw waterline feeding the plant. This well and raw waterline will allow CU to take existing wells off line to rehabilitate without having to worry about issues of water supply.

7. Emergency Interconnections:
The main focus of this project is to provide emergency interconnections between the neighboring utilities. CU will rehabilitate an existing interconnect with CCWD and construct a new interconnect nearer the commercial district near I-71. CCWD will work with Gallatin Co. Water to provide a connection near the Love's Truck Stop and the Kentucky Speedway. These interconnections will affect the residents of four counties and provide for the beginning of regionalization.

Excess Flow Valves

Click to learn more about Excess Flow Valves!

What can consumers do?

For those that implemented our energy savings suggestions, you have already benefited for a year and should continue your conservation efforts again this year. We strongly suggest continued energy conservation this winter. If you would like a copy of our energy conservation suggestions, please stop by the Carrollton Utilities office at 225 Sixth Street.. Please see HELPFUL HINTS page for additional conservation tips. There is no better time than now to weatherize your home.




This is a regional project including Carrollton Utilities in association with Henry Co. Water District, Carroll Co. Water District and the West Carroll Water District. The project focuses on each utilities' core mission to provide safe and reliable water service to its customers:

  • Carrollton Utilities & Carroll Co. Water District both systems will add additional emergency generation to their systems in order to continue to make clean drinking water in the event of an emergency.
  • Carrollton Utilities will add raw water supply via a replacement well.
  • Carrollton Utilities will enhance the safety of city residents by replacing chlorine gas with a hypochlorination disinfection system.
  • Henry Co. Water District and West Carroll Water District these two districts will work together to replace an older master meter with a radio-read meter and add a pressure reducing valve to reduce system pressure and reduce water loss.
  • Carrollton Utilities includes a dedicated transmission line from the CU Water Treatment Plant to the General Butler ground storage tanks which allow CU to lower pressures in the city while the tanks are being filled.

What Homeowners Need to Know

Gas PipeWhy do I need to call Kentucky 811?
In compliance with the Kentucky Dig Law, any activity that results in the movement, placement, probing, boring, or removal of earth, rock, or other material in or on the ground requires the excavator to contact the One Call Center with adequate information regarding the dig. Remember...It's The Law!!!

When can I call?
Kentucky 811 is open 7 days a week, 24 hours a day to process locate requests or address questions regarding a locate request. The toll-free number is 800-752-6007 or 811 (the National three Digit Call Before You Dig phone number).

Wait the required time.
Each excavator is required to provide no less than two (2) business days nor more than ten (10) business days prior to commencing work. Kentucky 811 does not factor State and Federal Holidays in the 2 Business Day Notice required by law. When a Locate Request is submitted and a holiday falls sometime in the 2 business day notice, then the date the holiday is observed will not be considered in the 2 business day notice.

To view the current year's Holiday list that affects the 2 business day notice, visit our website at www.kentucky811.org.

The Call:
When calling into the center, the One Call agent will ask you a series of questions concerning the dig site. The following questions were designed to comply with the KRS 367.4911 as well as input from our members, in order to provide enough information to correctly locate the underground facilities:

– The name, address, and phone number of the company or person doing the digging.
– The name and phone number of a person that can be reached if there are questions regarding the request.
– Will blasting or explosives be used? (yes, no, possible, or unknown)
– How deep are they digging?
– The type of work being done (e.g. installing fence, repairing cable, etc.).
– The county/city of the dig site and if it is inside or outside of the city limits.
– The location of the dig site (e.g. address, main road, intersection, etc.).
– The nearest cross street to the dig site.

– The location on the property where the digging will take place (e.g. entire property; along front of property, etc.).
– A section is also included for placing remarks that might be needed to provide additional information and/or clarification.

At the end of your call, you will be given a Confirmation/Ticket number. This is how your information is filled and the proof of your call. You will also be given a list of the MEMBER utilities that will be notified of your request. Not all utilities are a member with our service. You will be responsible for notifying any non-members that may be in that area.

How can I find out who is a Member of Kentucky 811?
If you would like to view a listing of current Kentucky 811 Members, you can visit our website at www.kentucky811.org.

What happens after the call?
After the ticket has been created, it is forwarded to all Kentucky 811 Members who are in the area of the dig site. Kentucky 811 strives to map every locate request so that only the Members who are in the dig site area receive the request. However, when a ticket cannot be mapped, the ticket is transmitted to all Members in the county and/or city where the dig is slated to take place. Although this means that some Members will be notified that are not in the dig site area, it is the only way we can assure that damages don't occur.

How long does a Member have to respond to the request?
In most cases, Members have two full business days to respond to the locate request. However, there are other types of priority locate requests, such as Emergency or Damage Emergency. It is at the discretion of the Member as to how soon they will locate the lines on a high priority ticket. We may request for an earlier date and time at the caller's request, but we can never commit to utility response.

Note: "Business day" means from 8 a.m. to 5 p.m. every day except Saturday, Sunday, and holidays established by federal or state statute.

How do the utilities mark their lines?
Utilities may use paint, flags or other kinds of markings, but they should all mark according to the APWA uniform color code.

Color Guide

How close to the markings can I dig?
The law states there is an 18" hand digging zone on each side of the width of the facility.

How long are the markings good for?
The excavator shall contact the protection notification center to request remarking every twenty-one (21) days while excavation or demolition continues or if: (a) The markings of any underground facility have been removed or are no longer visible; or (b) The excavator has changed the work plan or location previously filed.

Private lines / Private property locates:
In an effort to assist homeowners and contractors in locating private service lines that the utilities do not own or mark, Kentucky 811 is providing a list of contract locators that can be hired to locate private service lines for you.

Pinpoint Utility Protection – Ray Olson 502-693-7844
Lanceta & Associates Inc – Troy Cottner 502-664-8787
Blood Hound Underground Utility Locators – 888-858-9830
(for Louisville, Lexington & Northern KY)


Owenton Gas Line Extension Project - Complete - Sign up now for gas before winter.


Anatomy of a Natural Gas Rate

The natural gas rate local customers pay is made up of three components:

  1. The cost of the natural gas commodity itself;
  2. The cost to transport the gas from where it is produced to the city utility; and
  3. The cost to transport the gas from the city gate to the customer's home.

The cost to transport the gas to the home is a regulated (by local government) fixed cost based on consumption. The cost to transport the gas interstate to the city is also a regulated (by the Federal Energy Regulatory Commission) fixed cost; however, the natural gas commodity price fluctuates with the market as it reacts to weather and supply and demand issues. It is this component, which can swing wildly, that results in dramatic price changes. Fortunately, this component has decreased from last winter.







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