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ALWAYS call 811 before you dig to have underground lines located.
  Services:   Gas   Water   Sewer/Trash

WATER SERVICE

Carrollton Utilities water service is available for residential, commercial and industrial customers in the City of Carrollton, Kentucky. Territory exists mainly within the city limits. However, Carrollton Utilities also manages West Carroll Water which serves the area west of the Kentucky River.

Customers outside the city of Carrollton east of the Kentucky River are served by Carroll County Water District #1; phone 502-347-9500.

Meters are the property of Carrollton Utilities and only authorized utility personnel are allowed to get into the vault to turn these meters on and off.

Utility bills are issued around the 10th of each month with a due date of the 20th. We require an application and security deposit for any new service requests. To establish service you must visit our office with a picture ID and payment for the security deposit as required in our rules and regulations.

If you have questions about water services, please call our Customer Service Department at (502) 732-7055 or email custservice@carrolltonutilities.com.

Boil Water Advisory

For more information on boil advisories click here.

 

Where Does The Water Originate?

Our water is pumped from wells located within one block of the water treatment plant on Sixth Street in Carrollton. All of Carrollton's water comes from a deep aquifer that naturally filters the water as it works its way down to the groundwater basin. The water is pumped from the ground to a treatment plant where it undergoes softening and filtration processes. For more information click here.

 

 

Where to Pay Your Bill

Via mail to:
Carrollton Utilities
PO Box 269
Carrollton, KY 41008

In person:
225 6th Street
Monday-Friday
8:00am - 4:30pm

Ask us about automatic bank draft option.

Now accepting all major credit/debit card payments for your convenience.

Online:
Pay your bill now! Just click the "Make Payment" button at the top of the page.
Refund Policy


MONTHLY WATER RATES
Effective July 1, 2015 (August 2015 billing)
Rates listed are per 1,000 Gallons
       Inside City Outside City General Butler Ext.
FIRST 1,000 Gallons   Minimum (see below) Minimum (see below) Minimum (see below)
NEXT 4,000 Gallons   $ 4.30 $ 5.60 $ 7.50
NEXT 20,000 Gallons   $ 3.86 $ 5.05 $ 6.95
NEXT 35,000 Gallons   $ 3.44 $ 4.48 $ 6.38
NEXT 40,000 Gallons   $ 3.01 $ 3.90 $ 5.80
OVER 100,000 Gallons   $ 2.82 $ 3.67 $ 5.57
WHOLESALE RATE:*   $ 1.84 Per 1,000  
*Requirement: Wholesale customer must maintain an average consumption above 1,000,000 gallons per month, per account to be eligible for the wholesale rate.

Special Minimum Monthly Charges
Meter Size (inches) Inside City Outside City General Butler Ext.
5/8 or 3/4 $ 11.83 $ 15.42 $ 17.32
1 $ 13.15 $ 17.08 $ 18.98
1 1/4 or 1 1/2 $ 14.13 $ 18.34 $ 20.24
2 $ 17.56 $ 22.82 $ 24.72
3 $ 23.19 $ 30.13 $ 32.03
4 $ 31.13 $ 40.47 $ 42.37
6 $ 51.36 $ 66.90 $ 68.80

WATER SERVICE INSTALLATION CHARGES
(Effective December 1, 2011)
Meter Size (inches)
5/8 or 3/4 AT COST
1 AT COST
2 or larger COST + 10%

FIRE PROTECTION CHARGES

Sprinkler Systems (Per Month) 2" service line to bldg. $ 20.22
  4" service line to bldg. $ 28.04
  6" service line to bldg. $ 35.89
  8" service line to bldg. $125.13
Fire Hydrants (Per Year) Maintained by CU $108.84
  Maintained by Customer $ 87.08


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Phone 502-732-7055
After Hours Emergency 502-732-6621
Email custservice@carrolltonutilities.com

Carrollton Utilities